In order to obtain support, please contact your reseller. ![]() Please do not worry, our support team will have commenced working on your issue.įor other queries, please visit FAQs, documentation and user community wiki pages accessible from: ÄraftSight Enterprise\Plus: Customers of these products receive full support via our value-added resellers.Ä£DXPERIENCE DraftSight: Customers of these products are entitled to support with installation, license activation, and configuration. Once the License is released, you will be able to activate the License on any computer to your convenience. The process is to 'de-activate' the software on the old computer, then re-install and. Please note, the first time the form is used, there may be a delay between receiving the email and being able to access the 3DEXPERIENCE platform on which the 3DSupport app is hosted. How do I delete a DraftSight license In the computer where the License is active, Go to the Help menu > Deactivate DraftSight. jmarkwolf said: I was able to get an email to DS customer Support and it looks like they will honor my perpetual license. On the new computer, after installing DraftSight: move the. Please see these video tutorials for help using the 3DSupport app: On the old computer, copy the folder C:UsersAppDataRoamingDraftSightXX.This app will allow you to fully manage your service requests in one place. Can you transfer DraftSight license to another computer You can transfer one license from one machine to another, but you will need to deactivate the license on the current machine before attempting to reactivate on a new machine and there are limits to how often you can do this. After submitting the issue, you will receive an email with a link that will open the Service Request in the 3DSupport app. ![]() It is necessary to enter, or create, a 3DEXPERIENCE ID to access the webform. This will create a Service Request for your issue. Problems can be reported to our 3DS DraftSight Support team using the "Submit a Request" option available in the Contact Us section here. DraftSight Professional\Premium: customers of these products are entitled to support for issues relating to the software installation and activation of the license only.
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